Welcome to silksandstitch.com (this “Site”). By using this Site, you agree to be bound by the following Terms and Policies (hereinafter referred to as the “Terms”).
- Binding Force and Revisions By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time, and the updated version will take effect immediately upon publication. You are responsible for checking this page periodically for changes.
- Product Information and Pricing
Product Description: We strive to accurately display product images and descriptions, but due to differences in display devices and manufacturing processes, there may be slight color differences between the images and the actual products. All product dimensions and capacity information are approximate values.
Price: All prices displayed on the website are in US Dollars (USD). We reserve the right to adjust prices at any time without prior notice. The final price displayed when you place your order is the transaction price.
Taxes and Fees: According to the latest U.S. Customs policy, all imported parcels shipped from outside the U.S., regardless of their value, are subject to formal customs clearance and may be subject to applicable customs duties, taxes, and fixed clearance fees.
For orders shipped from U.S. warehouses (such as overseas warehouses), we will calculate and charge the applicable sales tax based on your shipping address at checkout.
Inventory: Product inventory changes in real time. In rare cases, stock may sell out after an order is placed. If this occurs, we will notify you promptly and provide a full refund.
- Orders and Contracts
Placing an Order: Submitting an order on the website constitutes an offer to purchase the goods. A formal sales contract between you and us is only established when we send you an order confirmation email, clearly indicating that we have accepted your order and are preparing to ship it.
Order Accuracy: You are responsible for ensuring the accuracy and completeness of your order information (including product details, size, shipping address, etc.). You may be responsible for any delivery problems or additional costs caused by incorrect information.
Order Cancellation: We reserve the right to unilaterally cancel your order before shipment due to stock shortages, pricing errors, or other reasonable reasons. If your order is cancelled, we will promptly notify you and refund all payments received.
- Delivery, Customs Clearance, and Returns
Delivery Policy: Delivery times are estimates only. Delays by the logistics carrier or customs may result in actual delivery times later than expected. We are not liable for delays not directly caused by us.
Customs and Import Responsibilities: For international orders, you, as the recipient, are the legal importer. This means you are responsible for complying with all import laws and regulations of the destination country (region).
You are responsible for paying all customs duties, import taxes, value-added tax (VAT), and any additional handling fees that customs may charge. These fees are not included in the price of our goods or shipping costs and are usually collected from you by the carrier or customs upon delivery of the package.
Please refer to your local customs authority for specific tax estimates.
Returns and Refunds: Please see our separate “Returns and Refunds Policy” on our website for details.
- User Account and Behavior
Account Security: You are responsible for all activities conducted using your account and password. Please safeguard your login information.
Acceptable Use: You agree not to use this website for any illegal purpose or in any way that may harm, disable, or overload this website.
- Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of this website or its content providers and is protected by U.S. and international copyright laws. No reproduction, distribution, or derivative works may be created without express written permission. - Limitation of Liability
To the maximum extent permitted by law, we and our affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits and loss of data) arising out of or in connection with the use of or inability to use this website. - Governing Law and Dispute Resolution
These Terms shall be construed and applied in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be submitted to the competent courts of Los Angeles County, California, for resolution.
