This Privacy Policy informs you about how silksandstitch.com collects, uses, discloses, and protects personal information obtained through the website.
- Information We Collect
1.1 Information You Provide Directly
Account Information: When you create an account, make a purchase, or contact us, we may collect your name, email address, shipping/billing address, phone number, and payment information.
Personal Profile: Information you voluntarily provide, such as size, style preferences, and date of birth.
Communication Information: Records of your communications with our customer service team.
Reviews and Content: Reviews, photos, or questions you submit about products.
1.2 Information Automatically Collected
Device and Usage Information: IP address, browser type, operating system, access time, clickstream data, and page browsing information collected through cookies and similar technologies.
Location Information: Approximate geographical location inferred from your IP address.
Shopping Behavior: Products browsed and searched, items added to cart, and purchase history.
- How We Use Your Information
We may use your information for the following purposes:
Processing your orders, payments, and shipments.
To communicate with you regarding order status, service updates, and promotional information (with your consent).
To improve our website, products, and services.
To conduct data analysis, auditing, and security monitoring.
To comply with legal obligations and enforce our terms and conditions.
- Information Sharing and Disclosure
We share your personal information only in the following circumstances:
Service Providers: To share necessary information with trusted third parties who assist us in operating the website, processing payments, shipping, and providing customer service.
Legal Requirements: To comply with laws, regulations, subpoenas, or court orders, or to protect our rights, property, and safety.
Business Transfer: In the course of a company merger, sale, or bankruptcy reorganization.
With Your Consent: Other sharing with your explicit consent.
We will not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and login status.
Analyze website traffic and usage patterns.
Deliver advertisements relevant to your interests.
- Your Rights and Choices
Depending on your state, you may have the following rights:
Right to Access and Information: Request information about the categories and specific details of the personal information we collect about you.
Right to Correction and Erasure: Request correction of inaccurate information or deletion of your personal information (subject to legally permissible exceptions).
Right to Opt Out: Opt out of the “sale” or “sharing” of your personal information, and opt out of marketing communications.
Right to Data Portability: Request a copy of your personal information in a structured, commonly used format.
You can exercise these rights by signing into your account, using the privacy tools on the website, or contacting us.
- Data Security and Retention
We employ reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access. However, we cannot guarantee the absolute security of internet transmissions.
We retain your information only for the time necessary to achieve the purposes described in this policy, or as required by law.
- Children’s Privacy
Our website is not intended for children under the age of 18. If we accidentally collect information about a child, we will take steps to delete it as soon as possible. - Changes to this Policy
We may update this policy from time to time. The updated policy will be posted on the website with an updated effective date. Significant changes will be communicated to you via email or website announcement.
