These Shipping Terms outline all important information regarding shipping, customs, and logistics after you order goods from silksandstitch.com (“we”). Please read carefully.
I. Domestic Shipping
We are committed to providing reliable and efficient shipping services to our customers within the United States.
- Processing Time
All orders will be processed and handed over to our logistics partners within 1-2 business days after payment verification. Weekends and federal holidays are not included in processing time. - Shipping Methods and Time
We offer the following two main shipping services, the specific application scope of which is displayed on the checkout page:
Standard Shipping
Delivery Time: 5-8 business days (from the date of shipment).
Service Description: This service is typically carried by the USPS or UPS ground network, covering the 48 contiguous states.
Express Shipping
Delivery Time: 2-3 business days (from the date of shipment).
Service Description: This service is typically carried by UPS or FedEx 2-day air freight service.
Special Areas
Delivery time and costs will be calculated separately for each address at checkout, typically requiring an additional 3-5 business days.
- Logistics Partners
We intelligently select the most suitable logistics partner based on the delivery address, package weight, and time requirements. These primarily include:
United Parcel Service
FedEx Corporation
United States Postal Service - Logistics Tracking
After your order is shipped, you will receive an email containing a valid tracking number and a tracking link. You can use this number to check the real-time logistics status on our website’s “My Account” page or the carrier’s official website. - Delivery Delays and Undeliverables
Extreme weather, carrier network outages, and other force majeure events may cause delivery delays. We cannot be held responsible for such situations, but we will do our best to assist with inquiries.
If a package is undeliverable and returned due to incorrect address, no one to sign for it, or other reasons, we will contact you to arrange resending, which may incur additional shipping costs.
II. International Shipping and Import/Export Standards
International orders involve cross-border customs procedures; please pay special attention to the following terms.
- Available Delivery Areas
We support shipping to most countries and regions worldwide. You can enter your address on the checkout page to confirm if it’s within the delivery area. - Processing and Shipping Time
Processing Time: Same as domestic orders, 1-2 business days.
Shipping Time: International shipping time varies depending on the destination, typically ranging from 10 to 25 business days. This is an estimate and does not include customs clearance time. A specific delivery time estimate will be provided at checkout.
- Logistics Partners
International orders are primarily handled by the following international courier companies to ensure reliability and trackability:
United Parcel Service
FedEx Corporation
DHL Express - Import Duties, Taxes, and Customs Clearance Responsibility (Crucial)
Your Responsibility: According to the latest regulations of U.S. Customs and Border Protection (CBP), all commercial parcels exported from the United States are subject to formal customs clearance in the destination country. As the recipient, you are the legal importer and bear full responsibility for customs clearance.
Cost Bearing: You are solely responsible for paying all customs duties, import taxes, value-added tax (VAT), excise tax, and any customs fees that may be levied by the customs authorities of the destination country under local laws. These fees are not included in your payment for the goods or shipping costs.
Payment Process: Typically, the carrier or the postal service of the destination country will contact you during customs clearance to collect these taxes and fees on your behalf. You will need to pay these fees before the package can be cleared and delivered.
Recommendation: Due to the complexity and frequent changes in tax laws across countries, we strongly recommend that you consult with the customs or tax authorities of the destination country before ordering to understand the approximate tax standards and collection methods.
- International Order Restrictions
You are responsible for ensuring that the goods you purchase comply with the import regulations of the destination country. Some countries may have special restrictions or certification requirements for textiles, leather products, etc. You are solely responsible for any consequences and costs arising from goods not complying with import regulations, such as returns, fines, etc.
