Shipping and Delivery
These Shipping Terms outline all important information regarding shipping, customs, and logistics after you place an order with silksandstitch.com (hereinafter referred to as “we”). Please read carefully.
I. Shipping Services:
We are committed to providing reliable and efficient shipping services to our customers within the United States.
Processing Time:
All orders will be processed and delivered to our logistics partners within 2-3 business days after payment verification. Weekends and federal holidays are not included in processing time.
Shipping Methods and Time
Standard Shipping:
Shipping Time: 20-30 business days (from the date of shipment).
Service Description: This service is typically carried out by the United States Postal Service (USPS) or United Parcel Service (FedEx) ground network, covering the 48 contiguous states.
Service Description: This service is typically carried out by the United States Postal Service (USPS) or FedEx two-day air freight service.
Special Areas
Delivery time and costs for each address will be calculated separately at checkout, typically requiring an additional 3-5 business days.
Logistics Partners
We intelligently select the most suitable logistics partner based on the delivery address, package weight, and time requirements. Our main partners include:
FedEx
United States Postal Service (USPS)
Logistics Tracking
After your order is shipped, you will receive an email with a valid tracking number and tracking link. You can use this number to view the real-time tracking status on our website’s “My Account” page or the carrier’s official website.
Delivery Delays and Undeliverables
Extreme weather, carrier network outages, and other force majeure events may cause delivery delays. We are not liable for such situations, but we will do our best to assist you with inquiries.
If a package is undeliverable and returned due to an incorrect address, no one to sign for it, or other reasons, we will contact you to arrange reshipment, which may incur additional shipping costs.
II. International Transportation and Import/Export Standards
International orders involve cross-border customs clearance procedures; please pay special attention to the following terms.
Delivery Scope
We support delivery to most countries and regions worldwide. You can enter your address on the checkout page to confirm if it’s within our delivery area.
Processing and Delivery Time
Processing Time: Same as domestic orders, 2-3 business days.
Delivery Time: International delivery time varies by destination, typically 20 to 30 business days. This is an estimate and does not include customs clearance time. A specific estimated delivery time will be provided at checkout.
Logistics Partners
To ensure reliability and traceability, international orders are primarily handled by the following international courier companies:
United Parcel Service (UPS)
FedEx
DHL Express
Import Duties, Taxes, and Customs Clearance Responsibilities (Important)
Your Responsibility: According to the latest regulations of U.S. Customs and Border Protection (CBP), all commercial parcels exported from the United States are subject to formal customs clearance in the destination country. As the recipient, you are the legal importer and bear full responsibility for customs clearance.
Cost Responsibility: You are solely responsible for paying all customs duties, import taxes, value-added tax (VAT), sales tax, and any other fees that may be levied by the customs authorities of the destination country in accordance with local laws. These fees are not included in your goods or shipping costs.
Payment Process: Typically, the carrier or postal service in the destination country will contact you during the customs clearance process to collect these taxes on your behalf. You will need to pay these fees before your package clears customs and is delivered.
Recommendation: Due to the complexity and frequent changes in tax laws in different countries, we strongly recommend that you consult the customs or tax authorities of the destination country before placing your order to understand the relevant tax standards and collection methods.
International Order Restrictions:
You are responsible for ensuring that the goods you purchase comply with the import regulations of the destination country. Some countries may have special restrictions or certification requirements for textiles, leather products, etc. You will be solely responsible for any consequences and costs arising from goods not complying with import regulations, such as returns or fines.
